Personal information: The types of personal information or personal data we may collect about you include:
your name; images of you; your contact details, including email address, mailing address, street address and/or telephone number; your marital status and/or anniversary; your age and/or date of birth; your bank account or credit card details; your demographic information, such as postcode; your preferences and/or opinions; information you provide to us through customer surveys; details of products and services we have provided to you and/or that you have enquired about, and our response to you; your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour; information and preferences about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider; additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information, including if you register for access to premium content or request certain premium features; and any other personal information requested by us and/or provided by you or a third party.
We may collect these types of personal information directly from you or from third parties.
Collection and use of personal information
We may collect, hold, use and disclose personal information for the following purposes:
to enable you to access and use our Site, associated applications and associated social media platforms and account features, including when you add reviews, forum or chat room messages or comments in any elements of this Site that permit user-generated content; to enable you to purchase any goods or services through this site; to contact and communicate with you and when you complete an online contact form to contact us or any of our affiliated training providers; for internal record keeping and administrative purposes; online business and personal development education, including web-based streaming of live and recorded business and personal development training presentations; providing other online business and personal development training resources across a range of different formats, including video, audio and written/graphical materials; hosting of online forums for discussion of topics related to business and personal development education; facilitating live online business and personal development seminars, classes, tutorials and coaching sessions; for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms; to run competitions and/or offer additional benefits to you; for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you; to comply with our legal obligations and resolve any disputes that we may have; to consider your employment application; verify your identity and conduct appropriate checks for credit-worthiness and for fraud; prevent and detect any misuse of, or fraudulent activities involving, this Site; and maintain and develop our business systems and infrastructure, including testing and upgrading of these systems.
Disclosure of personal information to third parties
We may disclose personal information to:
third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators; our employees, contractors and/or related entities; our existing or potential agents or business partners; payment systems operators; sponsors or promoters of any competition we run; anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred; credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you; courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia including in Australia, Europe, India and the U.S.A; and third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia including in the Australia, Europe, India and U.S.A.
Please note that we use the following third parties to process your personal information:
* Ontraport, USA
* Litmos, USA
* Stripe, Australia
* Shichida Education Institute, Japan
By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside Australia and, if you are a European Union (EU) citizen, to third parties that reside outside the EU. Where the disclosure of your personal information is solely subject to Australian privacy laws (and not subject to the GDPR), you acknowledge that we are not required to ensure that those third parties comply with Australian privacy laws.
How we treat personal information that is also sensitive information
Sensitive information is a sub-set of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation, sexual practices or sex life, criminal records, health information or biometric information.
We will not collect sensitive information about you without first obtaining your consent.
Provided you consent, your sensitive information may only be used and disclosed for purposes relating to the primary purpose for which the sensitive information was collected.
Sensitive information may also be used or disclosed if required or authorised by law.
Our responsibilities as a ‘controller’ under the GDPR
Controllers are defined by the GDPR as natural or legal persons, a public authority, agency or other body to which personal information or personal data has been disclosed, whether via a third party or not, and who determines the purposes and means of processing personal information. We are a collector under the GDPR as we collect, use and store your personal information to enable us to provide you with our goods and/or services.
As a collector, we have certain obligations under the GDPR when collecting, storing and using the personal information of EU citizens. If you are an EU citizen, your personal data will:
* be processed lawfully, fairly and in a transparent manner by us;
* only be collected for the specific purposes we have identified in the ‘collection and use of personal information’ clause above and personal information will not be further processed in a manner that is incompatible with the purposes we have identified;
* be collected in a way that is adequate, relevant and limited to what is necessary in relation to the purpose for which the personal information is processed;
* be kept up to date, where it is possible and within our control to do so (please let us know if you would like us to correct any of your personal information);
* be kept in a form which permits us to identify you, but only for so long as necessary for the purposes for which the personal data was collected;
* be processed securely and in a way that protects against unauthorised or unlawful processing and against accidental loss, destruction or damage.
We also apply these principles to the way we collect, store and use the personal information of our Australian customers or clients.
Specifically, we have the following measures in place, in accordance with the GDPR:
* Data protection policies: We have internal policies in place which set out where and how we collect personal information, how it is stored and where it goes after we get it, in order to protect your personal information.
* Right to ask us to erase your personal information: You may ask us to erase personal information we hold about you.
* Right to ask us to restrict data processing: You may ask us to limit the processing of your personal information where you believe that the personal information we hold about you is wrong (to give us enough time to verify if the information needs to be changed), or where processing data is unlawful and you request us to restrict the processing of personal information rather than it being erased.
* Maintain Records of Processing Activities: We have automated processes in place to manage transactions and functionality. Unique identifiers are used to ensure privacy of data.
* Notification of data breaches: We will comply with the GDPR in respect of any data breach.
Your rights and controlling your personal information
Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict how we process your personal information, we will let you know how the restriction affects your use of our Site or products and services.
Access and data portability: You may request details of the personal information that we hold about you. You may request a copy of the personal information we hold about you. Where possible and to the extent permitted by law, we will provide this information in CSV format or other easily readable machine format. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party (data portability).
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Complaints: If you believe that we have breached the Australian Privacy Principles or an article of the GDPR and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact the Office of the Australian Information Commissioner if you wish to make a complaint.
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Storage and security
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures such as the pseudonymisation and encryption of personal information, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Cookies and web beacons
This Site may also collect Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. We may collect IP addresses in order to provide internet session management and for security purposes. We may also collect and use web log, computer and connection information for security purposes and to help prevent and detect any misuse of, or fraudulent activities involving, this site.
* manage the signup process when you create an account with us;
* remember your preferences for using this Site;
* recognise you as logged in while you remain so. This avoids your having to log in again every time you visit a new page;
* show relevant notifications to you (eg, notifications that are relevant only to users who have, or have not, created an account or subscribed to newsletters or email or other subscription services);
* facilitate e-commerce transactions, to ensure that your order is remembered between pages during the checkout process; and
* remember details of data that you choose to submit to us (eg, through online contact forms or by way of comments, forum posts, chat room messages, reviews, ratings, etc).
Many of these cookies are removed or cleared when you log out but some may remain so that your preferences are remembered for future sessions.
Third party cookies
In some cases, third parties may place cookies through this Site. For example:
Your cookie settings
You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browser’s instructions to learn more about these functions. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may break, disable or otherwise adversely affect the functionality us and many other websites.
We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
We may use Google Analytics to collect and process data. To find out how Google uses data when you use third party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time.
Links to other websites
We may use the Google AdWords and/or Facebook re-marketing services to advertise on third party websites to previous visitors to this Site based upon their activity on this Site. This allows us to tailor our marketing to better suit your needs and to only display advertisements that are relevant to you.
You can set preferences for how Google advertises to you using the Google Ads Settings page (https://www.google.com/settings/ads). Facebook has enabled an AdChoices link that enables you to opt out of targeted advertising and you can also click on the “x” in the upper-right-hand corner of any targeted Facebook advertisement to reveal further options.
For any questions or notices, please contact our Privacy Officer at:
Shichida Australia Pty Ltd (ABN: 96 805 953 043) trading as Shichida At Home
Address: Suite 4002, Level 4,Office Tower, Westfied Doncaster
619 Doncaster Road, Doncaster VIC 3108.
Email: [email protected]
Last update: 24 May, 2018