FAQs

Những câu hỏi thường gặp

Shichida at Home có giá bao nhiêu?

Chi phí Shichida at Home khác nhau tùy thuộc vào gói bạn mua.

  • Gói cao cấp (Premium Package) – $ 99.95 USD + $ 36.00 USD Phí vận chuyển – Video, sách bài tập, sản phẩm và truy cập các bài hát từ video hàng thángs
  • Gói tiêu chuẩn (Standard Package) – $ 49.95 USD + $ 10.00 Phí vận chuyển</strong >– Video và sách bài tập
  • Gói cơ bản (Basic Package)– $ 39.95 USD – Chỉ video
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XIN VUI LÒNG HIỂU RẰNG, TRONG THỜI GIAN COVID19 NHIỀU HÀNG HOÁ VẬN CHUYỂN CÓ PHẦN HẠN CHẾ, NÊN THỜI GIAN CÓ THỂ L U HƠN BÌNH THƯỜNG.

Các gói khác nhau cho Shichida at Home là gì?

Gói cao cấp (Premium Package) – Gói cao cấp đi kèm với 4 video, hoặc 1 video mỗi tuần, sách bài tập đủ màu 30 trang và tài liệu giáo dục được sử dụng trong video và sách bài tập. Người đăng ký gói cao cấp cũng sẽ có quyền truy cập để xem video bài hát của Shichida từ các tập hàng tuần. Vào cuối mỗi tháng, tài khoản của bạn sẽ được khấu trừ tự động cho tháng tiếp theo trừ khi bạn điền đơn hủy kết nối với chúng tôi.

Gói tiêu chuẩn (Standard Package) – Gói tiêu chuẩn đi kèm với 4 video, hoặc 1 video mỗi tuần và sách bài tập đủ màu 30 trang. Vào cuối tháng, bạn sẽ được khấu trừ tự động cho tháng tiếp theo trừ khi bạn điền đơn hủy kết nối với chúng tôi.

Gói cơ bản (Basic Package) – Gói cơ bản có quyền truy cập hàng tháng vào 4 video, hoặc 1 video mỗi tuần. Chỉ cho tháng đầu tiên bạn cũng sẽ được gửi một gói thông tin chào mừng cho các bậc cha mẹ và cũng bao gồm một sách bài tập có thể in được. Vào cuối tháng, bạn sẽ được khấu trừ tự động cho tháng tiếp theo trừ khi bạn điền đơn hủy kết nối với chúng tôi.

Shichida at Home có sẵn ở nước tôi không?

Shichida at Home có mặt ở hầu hết các quốc gia. Danh sách dưới đây là các quốc gia chúng tôi KHÔNG thể gửi hàng đến. Nếu quốc gia của bạn KHÔNG có trong danh sách, chúng tôi có thể gửi Shichida at Home cho bạn.

  • China
  • Hong Kong
  • Singapore
  • Malaysia
  • Thailand
  • Indonesia
  • Myanmar
  • Laos
  • Romania
  • UK
  • Cambodia

Chúng tôi xin lỗi nếu hiện tại Shichida at Home không có sẵn ở quốc gia bạn đang cư trú. Vui lòng viết thư cho chúng tôi tại [email protected] và chúng tôi sẽ thông báo cho bạn khi Shichida at Home có mặt ở nước bạn.

Chương trình này dành cho độ tuổi nào?

Shichida at Home phù hợp cho trẻ em trong độ tuổi từ 18 tháng đến 4 tuổi

Shichida at Home có 5 khóa học: Momo, Kuri, Mika, Pepe và Tilly. Mỗi khóa học kéo dài trong 6 tháng.

Momo – Thích hợp cho trẻ từ 1.5 đến 2 tuổi

Kuri – Thích hợp cho trẻ từ 2 đến 2.5 tuổi

Mika – Thích hợp cho trẻ từ 2.5 đến 3 tuổi

Pepe –Thích hợp cho trẻ em từ 3 đến 3.5 tuổi

Tilly – Thích hợp cho trẻ em từ 3.5 đến 4 tuổi (Khóa học Tilly cũng có thể dành cho trẻ em từ 4 đến 4.5 tuổi nếu các em chưa học chương trình Shichida trước đó hoặc chỉ mới bắt đầu.)

Khi nào tôi sẽ nhận được gói hàng của mình?

Các sản phẩm Gói cao cấp được vận chuyển từ Nhật Bản có thể mất đến 15 ngày để đến nơi. Bạn có thể theo dõi tiến trình vận chuyển thông qua một email được gửi sau đó cho bạn khi gói hàng của bạn đã được gửi. Xin lưu ý rằng bạn sẽ có quyền truy cập ngay vào các video sau khi thanh toán chi phí. Để đảm bảo bạn có đủ thời gian để xem các video với những sản phẩm khác, bạn sẽ có tổng cộng 6 tuần để xem từng bộ video.

Trong trường hợp lô hàng không đến sau 30 ngày hoặc bị thất lạc, xin vui lòng thông báo cho chúng tôi qua email tại [email protected]. Xin vui lòng sử dụng mã theo dõi vận chuyển để xem gói hàng của bạn ở đâu.

Nếu gói hàng của bạn không được nhận và được gửi trở lại kho, phí vận chuyển thêm sẽ được áp dụng.

Tôi không thể truy cập trang video

Nếu bạn không thể truy cập trang thành viên của bạn hoặc con bạn, xin vui lòng liên hệ với [email protected] và chúng tôi sẽ trả lời bạn trong vòng 24 giờ. Cuối tuần và ngày nghỉ lễ có thể chậm hơn một chút.

Ngoài ra, hãy thử cài đặt lại mật khẩu của bạn.

Quá trình hủy kết nối là gì?

Nếu bạn cần hủy tư cách thành viên của mình, xin vui lòng đăng nhập vào tài khoản thành viên của bạn và bấm vào ‘My Children’ và dưới tên con bạn bấm vào ‘Manage Subscription’. Sau đó, bạn có thể thay đổi đăng ký của bạn như là hủy đăng ký.

Bạn có thể hủy kết nối bất cứ lúc nào. Nếu bạn hủy nửa chừng trong một tháng trong chu kỳ thanh toán, bạn vẫn sẽ có quyền truy cập vào các video cho đến khi kết thúc thời hạn thanh toán hiện tại.

Để tránh mọi khoản phí cho tháng mới, xin lưu ý chúng tôi cần thông báo trước 48 giờ khi chu kỳ thanh toán được gia hạn.

Tôi muốn nâng cấp hoặc hạ cấp từ Cơ bản lên Tiêu chuẩn hay lên Cao cấp, tôi phải làm thế nào?

Để nâng cấp hoặc hạ cấp Gói của bạn, xin vui lòng đăng nhập vào tài khoản thành viên của bạn và bấm vào ‘My Children’. Sau đó lựa chọn tài khoản của trẻ mà bạn muốn nâng cấp hoặc hạ cấp. Bấm vào ‘Manage Subscription’ để bạn có thể thay đổi gói của bạn.

About the Shichida at Home Subscription

Can I have have more than one child doing Shichida at Home at once?

You may subscribe for more than one child at a time watching different age levels of Shichida at Home. You may also choose different package level for each child.

For example, you have 2 children and older child is already subscribed to Shichida At Home Premium package and watches Kuri 5. You may add your younger child who is 18 months old and subscribe for Basic package which will provide you access to Momo 1 video. 

In order to do this, you will need to purchase a second subscription. You can add additional children to your account through your parent portal anytime you wish.

Which age group should I start at?

When you sign up to Shichida at Home, we will calculate your child’s age group for you and we will allocate an age appropriate level for your child.
We believe providing age appropriate lesson will maximise your child’s learning experience. 
Shichida at Home is progressive in its design, with each month’s content building on the previous month’s. Each month, children move forwards in small steps. Every step is important to building a strong foundation. As our program covers multiple areas, your child might excel in one area, they might need support in other areas. For areas that children are good at, they will benefit from revision; and children enjoy doing activities that they are good at. Remember mastery involves doing something more than once.

Can I share this with a friend?

Each subscription is for single user on one device at a time. Content of the Shichida at Home program is copyrighted and cannot be shared with another user without the permission and authorisation from Shichida. Detailed terms and conditions of use are available upon sign up.

How do I update my payment details?

A parent can update their billing address through the customer portal.

Please log into your customer portal and click ‘My Account’ and underneath Order Details, please click the orange button says ‘UPDATE CARD’

Cancellation & Suspension

How can I cancel the subscription?

If you would like to cancel your Shichida at Home subscription you can do at anytime during the billing month. Please make sure to cancel at least 48 hours before your subscription renews. If you fail to cancel before the required time you will be charged for the following month. To cancel your subscription please click Cancel My Subscription and fill in the form. 

My credit card has been debited incorrectly, is there an online chat or email support I can write to if I have issues regarding billing issues?

We are really sorry for this. Please write email to us immediately at [email protected] for all billing issues. Please allow us 48 hours to respond to you.

When will I be billed each month?

Your first payment will be processed when you sign up.  All future debit will occur subsequently on every 30 day of every month following.

Technical / Video Portal Support

My password does not work

We apologise for the inconvenience. 

If you lost your password, please try to reset your password from https://members.shichidaathome.com/forgot-password/. Please allow 5 minutes to receive your new password to your inbox.

If you wish to change your password, you can reset your password through your parent portal. Your child’s password may also be reset in the same way.

How fast does my internet need to be?

The minimum required connection speed is 0.5 megabits per second, but you may want a faster connection for improved video.

Below are the Internet download speed recommendations per stream.

0.5 Megabits per second – Required broadband connection speed

1.5 Megabits per second – Recommended broadband connection speed

3.0 Megabits per second – Recommended for SD quality

5.0 Megabits per second – Recommended for HD quality

25 Megabits per second – Recommended for Ultra HD quality

Our videos are encoded in HD quality and hence to view our video in HD quality, we recommend 5.0 Megabits per second.

How do I watch the videos?

You can use either your computer, tablet or smartphone to watch the videos on any browser:

  • Safari,
  • Chrome,
  • Mozilla or
  • Internet Explorer
Is there a limit to the number of times I can watch the streaming videos?

There is no limit within the allocated time period of the subscription.

Can I have access to the past videos so that my child can watch them in the future?

You will have access to the monthly videos for 4 weeks.  Unfortunately, currently we are not able to provide access to past videos.

We are going to be on holidays(outside my country), can I stream the videos while on holidays?

As long as you have access to the internet, you can stream the videos anywhere except where internet access may be restricted or in countries where Shichida at Home is not currently provided.  Please kindly note that data charges may be imposed by your service provider.

Materials

I didn’t pick up my package on time. Can you reship to me?

Re-shipping the package will incur extra shipping fee. Premium package costs USD$36.00 Shipping fee and Standard package costs USD$10.00 Shipping fee.

Are the monthly products safe for children?

The Shichida program is age-appropriate in its curriculum and provided materials. This means that we have taken into consideration the age of children when sourcing materials and ensure that they are safe and age-appropriate. However, some teaching materials may be smaller in size. These materials are accompanied with a warning message. Please note that all the materials and activities are intended to be used with parental guidance.

Are there instructions on how to use the monthly product/teaching materials?

All components (i.e. video, workbook and online access) of the Shichida at Home program are accompanied with instructions.

Can I purchase another set of the monthly product and workbook?

The products and workbook come bundled with the Shichida At Home subscription. There is no option to purchase the product and workbook set separately. However, if you sign up for multiple memberships, you will receive multiple sets of the monthly product and workbook.

We have lost our monthly product set, can we order a replacement set?

We will allow each member to purchase a replacement set at USD$60 plus shipping but you can only do this once every six months.

About Shichida at Home Program

What is Shichida at Home?

Shichida at Home is a condensed version of the Shichida classes. But, it is not a replacement for the Shichida classes! It is not taught like the classes and a child will not have the same results as they would get from the Shichida classes. The Shichida class is the best option. If a child cannot attend for any reason, Shichida at Home is the next best thing. The way Shichida at Home is designed, is it takes many key features of the Shichida lessons and turns them into an online program that a parent can do at home with their child with little to no preparation or understanding of the Shichida method.

Some of the key features of Shichida at Home are:

  • Breathing
  • Image training
  • Pretend play
  • Songs
  • Eidetic image training
  • Silly stories
  • Basic concepts
  • Flashcards
  • Critical thinking
  • Recitations
  • Exercise time
  • Literacy
  • Numeracy
  • Motor skill development and much, much more!
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How does Shichida at Home work?

Shichida at Home is a progressive early education program designed to grow with your child. It is a monthly subscription service that includes one months access to 4 age-specific videos and, depending on the subscription package parents select, may also include corresponding activities in a monthly workbook and/or physical toys and learning materials that are shipped to your home each month.

Who created Shichida at Home?

Shichida at Home has been produced by Shichida Educational Institute Japan (SEI). Shichida Australia has worked very closely over the past few years with Shichida Educational Institute to help produce Shichida at Home.

I am currently attending Shichida classes. How is Shichida At Home program different?

Shichida at Home is designed to complement Shichida classes. It provides monthly access to four 15-20 minute weekly videos each month. The intention of the Shichida at Home program is to provide guidance, content, materials and support for parents to be engaged with their child’s learning at home during the week.

Shichida at Home extends the child’s Shichida learning experience into their home environment. Unlike traditional classes, Shichida at Home allows for multiple viewings throughout each month and can be streamed on any device at any location.

Can Shichida at Home replace a Shichida class?

Shichida at Home is not intended to replace a Shichida class, but rather, it is an extension of the traditional classroom program. Parents consistently ask us what they can do at home to further nurture the love of learning in their child. After years of planning, we have created a learning system that will make you a successful at-home mentor for your child.

Similar to regular Shichida classes, both parent and child are encouraged to work alongside each other and enjoy learning new skills together. While our traditional classroom lessons are 50 minutes, we have found that the Shichida at Home program works best in 15-20 minute sessions. Each session is filled with fun and engaging content that can be streamed online.

Shichida at Home is a subscription based program that has different packages depending on the level of engagement you would like to have with your child. Depending on the package you chose it may include monthly workbooks and unique Shichida toys, songs and learning materials curated for each episode of Shichida at Home that parents can use at home to facilitate their child’s learning and create fun, interactive teaching moments together.

When will I see the benefits of the program?

Every child is born with their own innate potential and may develop different skills and strengths at different rates.

The Shichida program works so well to draw out each child’s innate potential because it does not place children under any stress or pressure to learn and retain information. In a loving and pressure-free environment that focuses on the child’s connection to their parent and their enjoyment of lessons together, children will grow and improve easily and rapidly in their own time.

If your child is under the age of 3, this stage is all about exposure to stimulation, love and new experiences. Therefore, any output that they give at this stage is a bonus! Keep an eye out for improvements in concentration, enthusiasm during certain activities and an increase in curiosity.

As a parent, what is expected of me in terms of participation?

Shichida Method of Education strongly believes in the engagement of parents in their child’s learning and development.

Research suggests that it is the connection and ongoing parental engagement in a child’s environment that is crucial to a child’s development and achievements. We work alongside you, whether at a Shichida centre or at home with the Shichida at Home Program.

The Shichida Method of Education is a hands-on parent-child learning system designed to develop your child holistically. Shichida at Home provide the content and support that parents need to have successful learning experiences with their child at home. Watch the videos with your child and work on the workbook together with your child.  The workbook will also give you the necessary guidance to complete the activities.  The content of the workbook corresponds to the weekly program.

Do I have to watch the video together with my child or can they watch by streaming the Shichida At Home video themselves just like other videos?

Shichida Method of Education believes that parental involvement is crucial to learning. The underlying philosophy of the Shichida Method is to engage the hearts of the children so we can engage their minds.  Hence, parents play an important role. We strongly encourage that you watch the videos together with your child. This allows you to engage and interact with your child regularly while enjoying the age-specific content of the program. Furthermore, it can build and promote parent-child bonding.

How often should we watch the Shichida At Home video and do the activities?

We always encourage children to watch the video and do the activities with the parents each week. This can occur any number of times, as frequently as you would like. It is important to take note of what was presented and how it was presented, and subsequently work at it with your child – customising it to your child’s interest and abilities. Remember, quality is more important than quantity.

Lastly, your child’s attention span is typically [THEIR AGE] + 1 MINUTE. For example, a 2 year old will have an attention span of 3 minutes. It is important to keep that in mind for our workbook activities as well.

Is this enough stimulation for my child? Should I also attend Shichida classes?

Yes, if you have access to a Shichida centre, that will always be the most ideal form of experiencing the Shichida program.

Classes at the centres complemented with Shichida at Home will be the most comprehensive way of experiencing the program to its fullest benefit.