FAQs

Frequently Asked Questions

How much do the SHICHIDA at Home packages cost?

Shichida at Home prices differ depending on the package chosen. All pricing can be found on the pricing page.

  • Premium Package – $99.95 USD + shipping fees per month – Videos, Workbook, Products and Song access to the songs from the monthly videos. Shipping & taxes differ depending on the destination. Taxes are not included in the billing and will be borne by customers (if applicable).
  • Standard Package – $49.95 USD + shipping fees per month – Videos and Workbook. Shipping & taxes differ depending on the destination. Taxes are not included in the billing and will be borne by customers (if applicable).
  • Basic Package – $39.95 USD per month – Videos only. Taxes are not included in the billing and will be borne by customers (if applicable).
What are the differences between the SHICHIDA at Home packages?

Premium Package – The Premium package comes with 4 videos, or 1 video per week, a 30-page full colour workbook and educational materials that are used in the videos and workbooks. Premium package subscribers will also have access to watch the Shichida song videos from the weekly episodes as well. At the end of each month your account will be automatically debited for the following month unless you submit a cancellation form.

Standard Package – The Standard package comes with 4 videos, or 1 video per week and a 30-page full colour workbook. At the end of the month, you will be automatically debited for the following month unless you submit a cancellation form.

Basic Package – The Basic package comes with monthly access to 4 videos, or 1 video per week. At the end of the month, you will be automatically debited for the following month unless you submit a cancellation form.

Is SHICHIDA at Home available in my country?

SHICHIDA at Home is available in most countries, however, on the below list are the countries where SHICHIDA at Home is restricted. If your country/city is NOT on the list below, and you can find it in the dropdown list on the order forms, we can ship SHICHIDA at Home to you.

Countries where SHICHIDA at Home is restricted:

  • China (including Hong Kong)
  • Singapore
  • Malaysia
  • Thailand
  • Indonesia
  • Myanmar
  • Laos
  • Romania
  • Cambodia

We apologise if SHICHIDA at Home is not currently available in the country you are residing in. Please write to us at [email protected] and we will keep you informed once it becomes available.

What age range is this program for?

SHICHIDA at Home is  suitable for children between the ages of 18 months – 4 years of age.

SHICHIDA at Home has 5 series:  Momo, Kuri, Mika, Pepe and Tilly. Each series lasts for 6 months.

Momo – Suitable for children aged between 1.5 – 2 years old

Kuri – Suitable for children aged between 2 – 2.5 years old

Mika – Suitable for children aged between 2.5 – 3 years old

Pepe – Suitable for children aged between 3 – 3.5 years old

Tilly – Suitable for children aged between 3.5 – 4 years old (The Tilly series can also be done by children who are 4 – 4.5 years old if they have not done the Shichida program before or if they have only just started)

How do I manage my subscription? (Cancellation and Suspension)
If you want to cancel a subscription you have with us, please click “Cancel Subscription” on the membership portal under “My account” and follow the instructions. You can cancel your subscription at any time; please note that you must cancel your subscription at least 48 hours before it renews for the subsequent billing month. Should you fail to cancel 48 hours prior you will be charged for the following billing month.

When you cancel a subscription with us, you will continue to be able to view the videos on the membership portal until the end of the current billing month. You will not receive a refund of any portion of the subscription fees you paid for the current or prior billing periods. Once your membership ends, your account will be inactive, and you will no longer be able to access or view any of the video content. You can re-enable your membership at any time by re-subscribing from “My Account” page. Should you re-enable your membership, you will have access to the last new level of videos and up to 5 previous levels that you were subscribed to.

Can I change my subscription between the different packages after signing up?
To upgrade or downgrade your Package, you can do this in the membership portal under “My Account”.

*Please note that payment will be charged on the day of upgrade/downgrade; the monthly payment date for your subscription will be automatically renewed according to the date of upgrade/downgrade.

Can I have more than one child doing SHICHIDA at Home at once?
If you are registering your second child, please use a different email address to register.

Each child’s profile is linked to a unique email address. If you use the same email address as used for the first registration, the first child’s profile will be altered.

You may subscribe for more than one child at a time watching different age levels of SHICHIDA at Home. You may also choose different package levels for each child.

Which age group should I start at?
When you sign up to Shichida at Home, we will calculate your child’s age group for you according to the Date of Birth provided and we will allocate an age appropriate level for your child.

We believe providing age-appropriate lessons will maximise your child’s learning experience.

SHICHIDA at Home is progressive in its design, with each month’s content building on the previous month’s. Each month, children move forwards in small steps. Every step is important to building a strong foundation. As our program covers multiple areas, your child might excel in one area, they might need support in other areas. For areas that children are good at, they will benefit from revision; and children enjoy doing activities that they are good at. Remember mastery involves doing something more than once.

When will I be billed each month?
Your first payment will be processed when you sign up. All future debit deductions will occur subsequently on the same day every month following.

*If you would like to upgrade/downgrade your subscription; please note that the monthly payment date will be changed.

Technical / Video Portal Support

I cannot access the membership site.

If you are unable to access your membership portal or lost your password; please try to reset your password. CONTACT US if you still could not log into the membership site and we will respond to you within 48 hours (business). Weekends and public holidays response times may be a little slower.

If you have lost your password, please also use “forgot password” from the login page of our membership site. Please check your inbox/junk/spam for an email to reset your password. If you are unable to reset your password; please CONTACT US.

How do I update my shipping and payment details?

Please kindly use “Update my shipping address” under “My Account” on the membership site if you have a new shipping address. The new shipping address will be applied to your next monthly package; please kindly note to update it at least 48 hours prior to your monthly payment day to ensure your package is shipped to your most updated shipping address. *Shipping cost change will apply to your monthly payment if you are relocating to a different country.

Please kindly use “Update my credit card” under “My Account” on the membership site to update your payment details. Please note to update it at least 48 hours prior to your monthly payment day to avoid delay in receiving your new videos/packages due to failed payments.

How fast does my internet need to be?

The minimum required connection speed is 0.5 megabits per second, but you may want a faster connection for improved video.

Below are the Internet download speed recommendations per stream.

0.5 Megabits per second – Required broadband connection speed

1.5 Megabits per second – Recommended broadband connection speed

3.0 Megabits per second – Recommended for SD quality

5.0 Megabits per second – Recommended for HD quality

25 Megabits per second – Recommended for Ultra HD quality

Our videos are encoded in HD quality and hence to view our video in HD quality, we recommend 5.0 Megabits per second.

How do I watch the videos?

You will need to log into your account on the Shichida at Home membership site and use either your computer, tablet or smartphone.

  • Recommended browsers are: Google Chrome, Mozilla Firefox, Microsoft Edge and Safari.
  • You can also cast your video from the browser onto a Smart TV. Please have a look at the instructions from Google Chrome support.
  • You can also stream your videos directly from an iPhone or iPad. Please have a look at the instructions from Apple support.
  • You can also cast your videos on Smart TV from Android phone or tablet using the Google Home App. Please have a look at the instructions from Google Support.
Is there a limit to the number of times I can watch the streaming videos?

There is no limit within the allocated time period of the subscription.

Can I have access to the past videos so that my child can watch them in the future?

Yes, up to 6 video levels will remain available for viewing with an active account. A level includes 4 videos. You will only have access to 1 new level from the current billing month and up to the last 5 levels you were subscribed to.

We are going to be on holidays (outside my country), can I stream the videos while on holidays?

As long as you have access to the internet, you can stream the videos anywhere except where internet access may be restricted or in countries where SHICHIDA at Home is not currently provided. All SHICHIDA at Home videos are hosted on Vimeo and please be aware that SHICHIDA at Home is not responsible to provide any technical support if customers are unable to access the membership portal from a country/city where the access to Vimeo and our platform is restricted. Please kindly note that data charges may be imposed by your service provider.

Materials

What kind of toys and materials are included with the Premium package?

The content of the package will be different each month depending on the course level that has been assigned to each customer. We are sure that you and your child will be excited to open the box each month and find the unique Shichida toys inside; and you could do all the fun activities while watching the Shichida at Home videos.

Materials that you will receive in the Premium Package may include puzzles, simple concept and memory game chips, alphabet and number charts, stringing activities, Chocho Bans (shape puzzle), counters and abacus, readers books and much more.

You can find out more about the contents for each Shichida at Home course and materials included in the Premium Package on our series’ pages:

All toys are age appropriate, and we recommend parental guidance for all materials.

Will I have to print any material or purchase any materials?

You do not have to print out any materials if you choose the Standard or Premium Packages; a workbook will be included each month. However, with the Basic Package, you will only receive access to the 4-weekly videos and we recommend you prepare some materials that can be found inside your home to do the activities with your children while watching the videos.

When will I receive my package each month if I am subscribed to the Standard or the Premium package?

You will have access to the video straightaway once payment is processed on our secure membership site with your own account. Our team will try our best to dispatch your parcel within 48 hours after your payment has been processed (except weekends or public holidays). The Premium/Standard Package products delivery may take up to 15 days to arrive to your address depending on your location. You can track the shipping progress via a link in an email that is sent to you after your package has been sent. Please kindly note that the product will only be dispatched after the monthly payment is successfully processed but not prior.

In the event that the shipment does not arrive by 30 days, or the shipment has gone missing in transit, please use the shipping tracking code to see where your package is and use the contact us form under “HELP” on the membership site.

Our team in Australia is responsible for shipping your packages on behalf of SEI (Shichida Educational Institute Japan); except for the below list of locations (which will be shipped directly from Japan):

  • South Korea
  • Taiwan
  • United States – New York
  • United States – New Jersey
  • United Kingdom

If your package is not collected and is sent back to the warehouse, extra shipping fees apply to have it shipped again.

I didn’t pick up my package on time. Can you reship to me?

Re-shipping the package will incur an extra shipping fee. Shipping cost is as per our website calculator for different countries.

Are the monthly products safe for children?

The Shichida program is age appropriate in its curriculum and provided materials. This means that we have taken into consideration the age of children when sourcing materials and ensure that they are safe and age-appropriate. However, some teaching materials may be smaller in size. These materials are accompanied with a warning message. Please note that all the materials and activities are intended to be used with parental guidance.

Are there instructions on how to use the monthly product/teaching materials?

All workbooks included in the Standard Package subscription and Shichida educational toys included in the Premium Package subscription are in line with the video contents that have been assigned to your account accordingly. Activities using those materials are demonstrated during the monthly videos; children could do those activities while watching the videos with their parents. If you need further assistance with the products, please fill in the contact us form under “HELP” on the membership site under your account. Please allow us 48 business hours to respond to you. Weekends and public holidays response times may be a little slower.

Can I purchase another set of the monthly product and workbook?

The products and workbook come bundled with the SHICHIDA at Home subscription. There is no option to purchase the product and workbook set separately. However, if you sign up for multiple memberships, you will receive multiple sets of the monthly product and workbook.

Will the flash cards be digital or will you be sending a physical copy?

Each video includes a short digital flash card session. If customers choose the Premium Package some of monthly packages do include physical flash cards. We do not provide a soft copy of the flash cards for printing.

We have lost our monthly product set, can we order a replacement set?

We will allow each member to purchase a replacement set at USD$60 plus shipping but you can only do this once every six months.

We have found that the video contents are too easy or challenging for my child; can I have access to a different level of the Shichida at Home program?

Please kindly fill in the contact us form under “HELP’ on the membership site under your account and we may change the course level for you. Please also note that the course levels that have been assigned to your account is age appropriate and all content is specifically designed in accordance with the Shichida method and children’s development. If we were to change the course level for your account; you will only have access to the new level and the previous one will be disabled on the membership site.

What is your return policy?

We do not have a return policy for workbooks and packages due to safety and hygiene reasons if the package has been opened.

What is your refund policy?

We offer refunds on Shichida At Home service and/or product within 7 days on receipt of the service and/or product only if the problem with the service and/or product are considered major and the definition of a major problem is if the service and/or product:

  • is significantly different from the sample or description
  • is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
  • doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or
  • is unsafe.

However, as per consumer guarantee, the following does not apply for request for refund if the consumer:

  • got what he/she asked for but simply changed your mind, found it cheaper somewhere else, decided he/she did not like the purchase or had no use for it
  • misused a product in any way that caused the problem
  • knew of or were made aware of the faults before you bought the product
  • asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted.

If a refund is granted, the consumer is responsible for the cost of return shipping of the product.

About the SHICHIDA at Home Program

What is SHICHIDA at Home?

SHICHIDA at Home is a condensed version of the Shichida classes. But, it is not a replacement for the Shichida classes! It is not taught like the classes and a child will not have the same results as they would get from the Shichida classes. The Shichida class is the best option. If a child cannot attend for any reason, SHICHIDA at Home is the next best thing. The way SHICHIDA at Home is designed, is it takes many key features of the Shichida lessons and turns them into an online program that a parent can do at home with their child with little to no preparation or understanding of the Shichida method.

Some of the key features of Shichida at Home are:

  • Breathing
  • Image training
  • Pretend play
  • Songs
  • Magic Camera game – photographic memory training
  • Linking Memory – silly stories with picture cards
  • Basic concepts
  • Flashcards
  • Critical thinking
  • Recitations
  • Exercise time
  • Literacy
  • Numeracy
  • Motor skill development and much, much more!
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How does SHICHIDA at Home work?

SHICHIDA at Home is a progressive and stimulating early education program designed to grow with your child. It is a monthly subscription service that includes one month’s access to 4 age-specific videos and, depending on the subscription package parents select, may also include corresponding activities in a monthly workbook and/or physical toys and learning materials that are shipped to your home each month.

Who created SHICHIDA at Home?

SHICHIDA at Home has been produced by Shichida Educational Institute Japan (SEI). A team of passionate early childhood teachers from Shichida Australia has worked very closely over the past few years with Shichida Educational Institute to help produce Shichida at Home.

I am currently attending Shichida classes; can SHICHIDA at Home replace a Shichida class?

SHICHIDA at Home is not designed to replace face to face classes at Shichida Centres. SHICHIDA at Home extends the child’s Shichida learning experience into their home environment or for those who do not have access to a Shichida Centre. Similar to regular Shichida classes, both parent and child are encouraged to work alongside each other and enjoy learning new skills together. While our traditional classroom lessons are 50 minutes, the SHICHIDA at Home program has 15-20 minute sessions. Each session is filled with fun and engaging content.

SHICHIDA at Home is a subscription-based program that has different packages depending on the level of engagement you would like to have with your child. Depending on the package you chose it may include monthly workbooks and unique Shichida toys, songs and learning materials curated for each episode of SHICHIDA at Home that parents can use at home to facilitate their child’s learning and create fun, interactive teaching moments together.

Is this enough stimulation for my child? Should I also attend Shichida classes?

Yes, if you have access to a Shichida centre, that will always be the most ideal form of experiencing the Shichida program.

Classes at the centres complemented with Shichida at Home will be the most comprehensive way of experiencing the program to its fullest benefit. Please visit the Shichida Education Website to find your nearest centres.

When will I see the benefits of the program?

Every child is born with their own innate potential and may develop different skills and strengths at different rates.

The Shichida program works so well to draw out each child’s innate potential because it does not place children under any stress or pressure to learn and retain information. In a loving and pressure-free environment that focuses on the child’s connection to their parent and their enjoyment of lessons together, children will grow and improve easily and rapidly in their own time.

If your child is under the age of 3, this stage is all about exposure to stimulation, love and new experiences. Therefore, any output that they give at this stage is a bonus! Keep an eye out for improvements in concentration, enthusiasm during certain activities and an increase in curiosity.

 

As a parent, what is expected of me in terms of participation?

Shichida Method of Education strongly believes in the engagement of parents in their child’s learning and development.

Research suggests that it is the connection and ongoing parental engagement in a child’s environment that is crucial to a child’s development and achievements. We work alongside you, whether at a Shichida centre or at home with the SHICHIDA at Home Program.

The Shichida Method of Education is a hands-on parent-child learning system designed to develop your child holistically. SHICHIDA at Home provides the content and support that parents need to have successful learning experiences with their child at home. Watch the videos with your child and work on the workbook together with your child.  The workbook will also give you the necessary guidance to complete the activities.  The content of the workbook corresponds to the weekly program.

Do I have to watch the video together with my child or can they watch by streaming the SHICHIDA at Home video themselves just like other videos?

Shichida Method of Education believes that parental involvement is crucial to learning. The underlying philosophy of the Shichida Method is to engage the hearts of the children so we can engage their minds.  Hence, parents play an important role. We strongly encourage that you watch the videos together with your child. This allows you to engage and interact with your child regularly while enjoying the age-specific content of the program. Furthermore, it can build and promote parent-child bonding.

How often should we watch the SHICHIDA at Home videos and do the activities?

We always encourage children to watch the video and do the activities with the parents each week. This can occur any number of times, as frequently as you would like. It is important to take note of what was presented and how it was presented, and subsequently work at it with your child – customising it to your child’s interest and abilities. Remember, quality is more important than quantity.

Lastly, your child’s attention span is typically [THEIR AGE] + 1 MINUTE. For example, a 2-year-old will have an attention span of 3 minutes. It is important to keep that in mind for our workbook activities as well.

Should I be worried about too much screen time for my child watching SHICHIDA at Home videos?

We do recommend all parents watch the SHICHIDA at Home videos with their children. All videos have a duration of approximately 20 minutes since our team has taken into consideration the length of screen time for young learners. All videos can also be paused and re-watched.

What happens when I complete the SHICHIDA at Home program (Tilly 6)? Is there anything else I can do?

Congratulations on completing the SHICHIDA at Home program! Tilly 6 is the last module for the SHICHIDA at Home program. You will have access to the Tilly 6 videos and up to 5 months of previous videos for 3 months from the day of your final payment when Tilly 6 videos are released to your account. You do not need to cancel your subscription since the system will automatically stop your monthly payment.