FAQs

Frequently Asked Questions

How much does it cost?

Shichida at Home prices differ depending on the package they buy.

  • Premium Package – $99.95 USD + $36.00 USD Shipping fee– Videos, Workbook, Products and Song access to the songs from the monthly videos
  • Standard Package – $49.95 USD + $10.00 USD Shipping fee– Videos and Workbook
  • Basic Package – $39.95 USD – Videos only

PLEASE BE AWARE THAT DUE TO COVID19 MANY SHIPPING RESTRICTIONS ARE IN PLACE. SHIPPING TIMES MAY BE LONGER THAN USUAL. 

What are the different packages for Shichida at Home?

Premium Package– The Premium package comes with 4 videos, or 1 video per week, a 30 page full colour workbook and educational materials that are used in the videos and workbooks. Premium package subscribers will also have access to watch the Shichida song videos from the weekly episodes as well. At the end of each month your account will be automatically debited for the following month unless you submit cancellation form.

Standard Package– The Standard package comes with 4 videos, or 1 video per week and a 30 page full colour workbook. At the end of the month, you will be automatically debited for the following month unless you submit cancellation form.

Basic package– Basic package comes with monthly access to 4 videos, or 1 video per week. The first month you will also be sent a welcome info pack for parents that also includes a one off set of printable worksheets. At the end of the month, you will be automatically debited for the following month unless you submit cancellation form.

Trial package– Trial Package is a once off 30 days subscription. You will have access to 4 weekly videos. At the end of the month, you will be automatically added to the Basic Package and charged the Basic Package price of $39.95. Re-subscribing to Trial package will only provide your child exactly same videos.

Is Shichida At Home available in my country?

Shichida At Home is available in most countries. The below list are the countries we can NOT ship to. If your country is NOT on the list we can ship Shichida at Home to you. 

  • China
  • Hong Kong
  • Singapore
  • Malaysia
  • Thailand
  • Indonesia
  • Myanmar
  • Laos
  • Romania
  • Cambodia

We apologise if Shichida at Home is not currently available in the country you are residing in. Please write to us at [email protected] and we will keep you informed once it becomes available.

What age range is this program for?

Shichida at Home is  suitable for children between the ages of 18 months – 4 years of age

Shichida at Home has 5 series:  Momo, Kuri, Mika, Pepe and Tilly. Each series lasts for 6 months.

Momo – Suitable for child aged between 1.5 – 2 years old

Kuri – Suitable for child aged between 2 – 2.5 years old

Mika – Suitable for child aged between 2.5 – 3 years old

Pepe – YSuitable for child aged between 3 – 3.5 years old

Tilly – Suitable for child aged between 3.5 – 4 years old (The Tilly series can also be done by children who are 4 – 4.5 years old if they have not done the Shichida program before or if they have only just started)

When will I receive my package?

The Premium Package products are shipped from Japan and may take up to 15 days to arrive. You can track the shipping progress via a link in an email that is sent to you after your package has been sent. Please note that you will have immediate access to the videos upon payment. To ensure you have enough time to view the videos with the products, you will have a total of 6 weeks to view each set of videos.

In the event the shipment does not arrive by 30 days or the shipment has gone missing in transit please inform us via email at [email protected]. Please use the shipping tracking code to see where your package is

If your package is not collected and is sent back to the warehouse, extra shipping fees apply to have it shipped again.

I cannot access the video portal

If you are unable to access your member portal please contact [email protected], and we will respond to you within 24 hours. Weekends and public holidays response times may be a little slower.

Alternatively, please try resetting your password. 

What is the cancellation process?

If you need to cancel your membership, please log into your member account, click on ‘My Children’ and under your child’s name click on ‘Manage Subscription’. There you will be able to modify their subscription including canceling their account.

 

You can cancel any time. If you cancel half-way through a billing cycle month, you will still have access to the videos until the end of the current billing period.

To avoid any charges for the new month, please note we need 48 hours notice before the billing cycle renews.

I want to upgrade or downgrade from Basic to Standard to Premium, how do I do it?

To upgrade or downgrade your Package, please log into your member account and click on ‘My Children’. Then select the child account you would like to upgrade or downgrade. Click on ‘Manage Subscription’ Then choose the Package that you would like to change to.

About the Shichida at Home Subscription

Can I have have more than one child doing Shichida at Home at once?

You may subscribe for more than one child at a time watching different age levels of Shichida at Home. You may also choose different package level for each child.

For example, you have 2 children and older child is already subscribed to Shichida At Home Premium package and watches Kuri 5. You may add your younger child who is 18 months old and subscribe for Basic package which will provide you access to Momo 1 video. 

In order to do this, you will need to purchase a second subscription. You can add additional children to your account through your parent portal anytime you wish.

Which age group should I start at?

When you sign up to Shichida at Home, we will calculate your child’s age group for you and we will allocate an age appropriate level for your child.
We believe providing age appropriate lesson will maximise your child’s learning experience. 
Shichida at Home is progressive in its design, with each month’s content building on the previous month’s. Each month, children move forwards in small steps. Every step is important to building a strong foundation. As our program covers multiple areas, your child might excel in one area, they might need support in other areas. For areas that children are good at, they will benefit from revision; and children enjoy doing activities that they are good at. Remember mastery involves doing something more than once.

Can I share this with a friend?

Each subscription is for single user on one device at a time. Content of the Shichida at Home program is copyright protected and cannot be shared with another user without the permission and authorisation from Shichida at Home. Detailed terms and conditions of use are available on our website.

How do I update my payment details?

A parent can update their billing address through the customer portal.

Please log into your customer portal and click ‘My Account’ and underneath Order Details, please click the orange button says ‘UPDATE CARD’

Cancellation & Suspension

How can I cancel the subscription?

If you need to cancel your membership, please log into your member account, click on ‘My Children’ and under your child’s name click on ‘Manage Subscription’. There you will be able to modify their subscription including canceling their account.

You can cancel any time. If you cancel half-way through a billing cycle month, you will still have access to the videos until the end of the current billing period.

To avoid any charges for the new month, please note we need 48 hours notice before the billing cycle renews.

My credit card has been debited incorrectly, is there an online chat or email support I can write to if I have issues regarding billing issues?

If you have been debited incorrectly please write to us at: [email protected] for all billing issues. Please allow us 48 hours to respond to you.

Alternately you can chat with us from within your account by clicking on the chat button. We are available during business hours. 

When will I be billed each month?

Your first payment will be processed when you sign up.  All future debit will occur subsequently on every 30 day of every month following.

Technical / Video Portal Support

My password does not work

If you have lost or forgotten your password, please try to reset your password from the member login page. https://members.shichidaathome.com/login/  Please allow 5 minutes to receive your new password to your inbox.

If you wish to change your password, you can reset your password through your member login and under ‘Your Account’.

How fast does my internet need to be?

The minimum required connection speed is 0.5 megabits per second, but you may want a faster connection for improved video.

Below are the Internet download speed recommendations per stream.

0.5 Megabits per second – Required broadband connection speed

1.5 Megabits per second – Recommended broadband connection speed

3.0 Megabits per second – Recommended for SD quality

5.0 Megabits per second – Recommended for HD quality

25 Megabits per second – Recommended for Ultra HD quality

Our videos are encoded in HD quality and hence to view our video in HD quality, we recommend 5.0 Megabits per second.

How do I watch the videos?

You can use either your computer, tablet or smartphone to watch the videos on any browser:

  • Safari,
  • Chrome,
  • Mozilla or
  • Internet Explorer
Is there a limit to the number of times I can watch the streaming videos?

There is no limit within the allocated time period of the subscription.

Can I have access to the past videos so that my child can watch them in the future?

You will have access to the monthly videos for 4 weeks.  Unfortunately, currently we are not able to provide access to past videos.

We are going to be on holidays(outside my country), can I stream the videos while on holidays?

As long as you have access to the internet, you can stream the videos anywhere except where internet access may be restricted or in countries where Shichida at Home is not currently provided.  Please kindly note that data charges may be imposed by your service provider.

Materials

I didn’t pick up my package on time. Can you reship to me?

Re-shipping the package will incur extra shipping fee. Premium package costs USD$36.00 Shipping fee and Standard package costs USD$10.00 Shipping fee.

Are the monthly products safe for children?

The Shichida program is age-appropriate in its curriculum and provided materials. This means that we have taken into consideration the age of children when sourcing materials and ensure that they are safe and age-appropriate. However, some teaching materials may be smaller in size. These materials are accompanied with a warning message. Please note that all the materials and activities are intended to be used with parental guidance.

Are there instructions on how to use the monthly product/teaching materials?

All components (i.e. video, workbook and online access) of the Shichida at Home program are accompanied with instructions.

Can I purchase another set of the monthly product and workbook?

The products and workbook come bundled with the Shichida At Home subscription. There is no option to purchase the product and workbook set separately. However, if you sign up for multiple memberships, you will receive multiple sets of the monthly product and workbook.

We have lost our monthly product set, can we order a replacement set?

We will allow each member to purchase a replacement set at USD$60 plus shipping but you can only do this once every six months.

About Shichida at Home Program

What is Shichida at Home?

Shichida at Home is a condensed version of the Shichida classes. But, it is not a replacement for the Shichida classes! It is not taught like the classes and a child will not have the same results as they would get from the Shichida classes. The Shichida class is the best option. If a child cannot attend for any reason, Shichida at Home is the next best thing. The way Shichida at Home is designed, is it takes many key features of the Shichida lessons and turns them into an online program that a parent can do at home with their child with little to no preparation or understanding of the Shichida method.

Some of the key features of Shichida at Home are:

  • Breathing
  • Image training
  • Pretend play
  • Songs
  • Eidetic image training
  • Silly stories
  • Basic concepts
  • Flashcards
  • Critical thinking
  • Recitations
  • Exercise time
  • Literacy
  • Numeracy
  • Motor skill development and much, much more!
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How does Shichida at Home work?

Shichida at Home is a progressive early education program designed to grow with your child. It is a monthly subscription service that includes one months access to 4 age-specific videos and, depending on the subscription package parents select, may also include corresponding activities in a monthly workbook and/or physical toys and learning materials that are shipped to your home each month.

Who created Shichida at Home?

Shichida at Home has been produced by Shichida Educational Institute Japan (SEI). Shichida Australia has worked very closely over the past few years with Shichida Educational Institute to help produce Shichida at Home.

I am currently attending Shichida classes. How is Shichida At Home program different?

Shichida at Home is designed to complement Shichida classes. It provides monthly access to four 15-20 minute weekly videos each month. The intention of the Shichida at Home program is to provide guidance, content, materials and support for parents to be engaged with their child’s learning at home during the week.

Shichida at Home extends the child’s Shichida learning experience into their home environment. Unlike traditional classes, Shichida at Home allows for multiple viewings throughout each month and can be streamed on any device at any location.

Can Shichida at Home replace a Shichida class?

Shichida at Home is not intended to replace a Shichida class, but rather, it is an extension of the traditional classroom program. Parents consistently ask us what they can do at home to further nurture the love of learning in their child. After years of planning, we have created a learning system that will make you a successful at-home mentor for your child.

Similar to regular Shichida classes, both parent and child are encouraged to work alongside each other and enjoy learning new skills together. While our traditional classroom lessons are 50 minutes, we have found that the Shichida at Home program works best in 15-20 minute sessions. Each session is filled with fun and engaging content that can be streamed online.

Shichida at Home is a subscription based program that has different packages depending on the level of engagement you would like to have with your child. Depending on the package you chose it may include monthly workbooks and unique Shichida toys, songs and learning materials curated for each episode of Shichida at Home that parents can use at home to facilitate their child’s learning and create fun, interactive teaching moments together.

When will I see the benefits of the program?

Every child is born with their own innate potential and may develop different skills and strengths at different rates.

The Shichida program works so well to draw out each child’s innate potential because it does not place children under any stress or pressure to learn and retain information. In a loving and pressure-free environment that focuses on the child’s connection to their parent and their enjoyment of lessons together, children will grow and improve easily and rapidly in their own time.

If your child is under the age of 3, this stage is all about exposure to stimulation, love and new experiences. Therefore, any output that they give at this stage is a bonus! Keep an eye out for improvements in concentration, enthusiasm during certain activities and an increase in curiosity.

As a parent, what is expected of me in terms of participation?

Shichida Method of Education strongly believes in the engagement of parents in their child’s learning and development.

Research suggests that it is the connection and ongoing parental engagement in a child’s environment that is crucial to a child’s development and achievements. We work alongside you, whether at a Shichida centre or at home with the Shichida at Home Program.

The Shichida Method of Education is a hands-on parent-child learning system designed to develop your child holistically. Shichida at Home provide the content and support that parents need to have successful learning experiences with their child at home. Watch the videos with your child and work on the workbook together with your child.  The workbook will also give you the necessary guidance to complete the activities.  The content of the workbook corresponds to the weekly program.

Do I have to watch the video together with my child or can they watch by streaming the Shichida At Home video themselves just like other videos?

Shichida Method of Education believes that parental involvement is crucial to learning. The underlying philosophy of the Shichida Method is to engage the hearts of the children so we can engage their minds.  Hence, parents play an important role. We strongly encourage that you watch the videos together with your child. This allows you to engage and interact with your child regularly while enjoying the age-specific content of the program. Furthermore, it can build and promote parent-child bonding.

How often should we watch the Shichida At Home video and do the activities?

We always encourage children to watch the video and do the activities with the parents each week. This can occur any number of times, as frequently as you would like. It is important to take note of what was presented and how it was presented, and subsequently work at it with your child – customising it to your child’s interest and abilities. Remember, quality is more important than quantity.

Lastly, your child’s attention span is typically [THEIR AGE] + 1 MINUTE. For example, a 2 year old will have an attention span of 3 minutes. It is important to keep that in mind for our workbook activities as well.

Is this enough stimulation for my child? Should I also attend Shichida classes?

Yes, if you have access to a Shichida centre, that will always be the most ideal form of experiencing the Shichida program.

Classes at the centres complemented with Shichida at Home will be the most comprehensive way of experiencing the program to its fullest benefit.